BROWARD COUNTY CLOSES ALL RETAIL NON-ESSENTIAL BUSINESSES DUE TO THE COVID-19 VIRUS
Broward County, Florida, has closed our retail store. However, we're still operating our online business to meet your needs as best as we can during this time.
WE'RE OPEN FOR BUSINESS
We've taken proactive measures to be able to conduct business during this time in order to serve our customers as best as we can.
|ORDER ONLINE||EMAIL SUPPORT||PHONE SUPPORT|
THIS IS HOW WE'RE CURRENTLY CONDUCTING BUSINESS
CUSTOMER SERVICE & PARTS SUPPORT:
Local customers can order over the phone for curbside parts pick up. Sorry, our showroom is closed at this time.
Our dedicated employees are still here to process orders, answering phone calls, and respond to emails. You can reach us during our normal business hours of 8am to 5pm EST, Monday-Friday.
Online orders are being processed as normal, except for possible delays from shipping carriers, vendors, and manufacturers due to their own COVID-19 policies. Please remember that each state has their own COVID-19 response policies and some companies may be open, closed, or running on skeleton crews.
Please expect the following processing times before your order ships:
Once DHS processes your drop ship order, it can not be cancelled. Most of these suppliers process them immediately and can not be stopped or pulled from their warehouse.
- Diamond Products (Core Bore, Core Cut, FastCut): 2-3 business days before shipping
- Genie: 2-3 business days before shipping
- Husqvarna: 2-3 business days before shipping
- Multiquip: 2-3 business days before shipping
- Stens: 1-2 business days before shipping
- Wacker Neuson: 2-3 business days before shipping
Please note that it can take an additional business day to receive tracking information from the vendor. We have no control over vendor closures due to COVID-19 closures.
We sincerely appreciate your patience as we all deal with the Coronavirus. This experience has been frustrating for all of us. We're working hard to limit any interruptions to your equipment parts needs.