Returns

OUR PARTS PROMISE | PREMIUM CUSTOMER SERVICE

DHS Equipment proudly stands behind the parts we provide to our customers. Many of our parts that are shipped from our Pompano Beach warehouse, are quality inspected. Especially, our cylinder kits.

If you're not completely satisified with the quality of the product you purchased, please contact us immediately. We'll go the extra mile to make things right, provided that the product doesn't meet our high quality standards.

NON-RETURNABLE ITEMS | PER INDUSTRY POLICY

Per industry policy, DHS Equipment has the right to refuse returns for:

All electrical parts
Carburetors, and carburetor parts such as, but not limited to, gaskets, gasket sets, seals, o-rings, and/or installed parts
Engines and engine parts such as, but not limited to, gaskets, gasket sets, seals, o-rings, and/or installed parts
Any item that has been installed, or attempted to be installed
Any item not in the original packaging, in altered packaging, missing original components, manuals, or literature
Closeout, sale, or promotional items
Any item purchased due to customers negligence, without proper confirmation of fitment prior to purchase of item. DHS Equipment is not responsible for descrepencies in manufacturer part diagrams. Always call us to confirm part fitment if you are not 100% sure the part will fit your machine

GENERAL RETURNS | NEW PARTS IN ORIGINAL PACKAGING

Returns are only accepted with a Return Authorization Number issued by DHS Equipment. Please contact us for a R.A.N..

Please allow 24-48 business hours for review
All returned items must be new and in the original packaging
Refunds are posted to the payment method used at the time of checkout
No returns will be accepted without a return authorization number. All returns are subject to a 25% restocking fee
Part must be returned within 14 days of receipt of your order
No returns after 14 days will be accepted
“Special Order OEM” parts are subject to the restocking fees set by the manufacturer of that special order. (25%-30% for some manufacturers)

PARTS EXCHANGE | WRONG PARTS, WARRANTY PARTS

If a part is being exchanged, you have two options; once a Return Authorization Number has been issued:

Provide DHS Equipment with the tracking number for the package (if a label was not provided). Once the package is in transit, we will ship the replacement part to you
If the item is time sensitive, order the replacement part and we will refund the original part once it has arrived

SPECIAL RETURNS | WARRANTY AND CORE RETURNS

Warranty/Core returns are only accepted with a Return Authorization Number issued by DHS Equipment. Please contact us for a warranty/core R.A.N..

No warranty/core returns will be accepted without a return authorization number
Warranty claims should be filed immediately to ensure manufacturer assistance in replacing the part
Part must be returned within 7 days of receipt of your claim
Failure to return the part within 7 days may be subject to warranty/core forfeiture
Cores should be returned in the original packaging, if applicable, of the replacement part

LIMITED WARRANTY

DHS Equipment warrants its parts to be free from defect in material and workmanship under normal use and service for a period of 30 days from date of purchase. Liability under this warranty is limited to replacement of parts or refund. This warranty shall not apply to any part which DHS Equipment, in its sole judgment, determines whether the part has been subject to misuse or improper installation. The DHS Equipment warranty is superseded and voided by the manufacturer warranty. DHS Equipment shall not be liable for any injury, loss, or damage arising out of misuse, abuse, lack of reasonable care, or misapplication of products offered for sale.

EQUIPMENT WARRANTY

DHS Equipment provides warranty support as an authorized dealer for Core Bore, Core Cut, Diamond Products, EDCO, Honda Engines, Husqvarna Construction Products, MK Diamond, Multiquip, N.E.D. Blades, and Wacker Neuson. In addition, your local authorized dealer can provide any warranty support neccessary.

CARBURETOR RETURNS AND WARRANTY

Installed carburetors are not returnable. No exceptions.

Carburetors have a 30 day warranty on materials and craftsmanship. Manufacturers will not honor any warranty on carburetors that have been disassembled, tampered with, or has signs of dirt, debris, or water contamination.

DHS Equipment does not determine if an OEM carburetor will be covered under warranty. That is at the discretion of the manufacturer. DHS Equipment only assists in the processing of the warranty claim with the appropriate manufacturer.

A carburetor warranty can be processed two ways:

The fastest method is to order a replacement carburetor while we process your warranty claim

DHS Equipment will start the warranty process with the manufacturer on your behalf. Sometimes the manufacturer will warranty the carburetor without needing it back, but sometimes they will ask for us to return the carburetor.

If the manufacturer requests that the carburetor be returned, it is the customers’ responsibility to return the carburetor to the manufacturer using the return authorization that DHS Equipment provides.

Once the carburetor is inspected or tested, it is at the discretion of the manufacturer if the carburetor will be covered under the warranty claim. If the carburetor is warrantied, DHS Equipment will refund the cost of the carburetor and shipping paid by the customer. Shipping reimbursement will not exceed standard ground shipping.

If the carburetor is not covered by warranty, no refund will be issued for the carburetor or shipping.

The slower method is to file a warranty claim and wait for a determination from the manufacturer

Once the carburetor is inspected or tested, it is at the discretion of the manufacturer if the carburetor will be covered under the warranty claim. If the carburetor is warrantied, DHS Equipment will ship a replacement carburetor at no charge via standard ground shipping.