SALES TAX & TAX EXEMPT ACCOUNTS
As of July 1st, 2020, DHS Equipment is required to charge sales tax in all states. If you are tax exempt, please send your tax certificate to [email protected].
You will also need to create an account with us. You can do so by clicking "REGISTER" at the top right of our web shop and completing the new account form.
Tax exemptions will be completed the same day they are received but can take up to 24 hours to be processed. You will receive an email confirming it is completed. Once you receive the email you can proceed in placing a tax free order.
SHIPPING INFORMATION | DHS EQUIPMENT
- Please read the information below. In most cases, it will answer any questions you may have about shipping.
- DHS Equipment assumes no responsibility for delivery instructions once the package has left our warehouse. For example, "Leave on back porch," or "Put in shed."
- DHS Equipment assumes no responsibility for deliveries not "Signature Required."
MULTI-WAREHOUSE SHIPPING | FACTORY OEM PARTS
As a convenience to our customers, DHS Equipment provides a comprehensive catalog, featuring more then 100,000 OEM parts from Bomag, Core Bore, Core Cut, Diamond Products, EDCO, Husqvarna, MBW, Multiquip, and Wacker Neuson. DHS Equipment does not stock all OEM parts displayed on the website. Many OEM parts will ship from the manufacturer.
In some cases, you will find that there is an additional shipping cost added in the cart. This additional shipping cost is calculated when you've selected parts that ship from multiple manufacturer warehouses, such as from Husqvarna and from Multiquip. This multi-warehouse shipping fee is the cost to ship from each manufacturer warehouse.
If your order contains items from multiple manufacturer warehouses, your order will arrive in separate deliveries. If you ordered a Husqvarna part and a Multiquip part, the Husqvarna part will ship from Husqvarna, and the Multiquip part will ship from Multiquip. Please do not expect combined shipments.
Order processing and delivery times can differ depending on the manufacturer:
- Bomag: 3-4 business days before shipping
- Diamond Products (Core Bore, Core Cut, FastCut): 1-2 business days before shipping
- Genie: 4-5 business days before shipping
- Husqvarna: 3-4 business days before shipping
- MBW: 3-4 business days before shipping. MBW requires a $12.00 drop-ship fee. Please understand that this is not our policy
- Multiquip: 2-5 business days before shipping
- Stens: Usually within 1 business day
- Wacker Neuson: Usually within 1 business day
Please note that it can take an additional business day to receive tracking information from the vendor. We have no control over vendor closures due to holidays, in-climate weather, etc.
If expedited shipping is required, please phone-in your order. If you have any questions about our multi-warehouse shipping, please feel free to contact our parts team.
GROUND SHIPPING | LOWER 48 CONTINENTAL UNITED STATES
DHS Equipment delivers OEM factory parts via ground shipping, to the lower 48 continental United States. Our shipping prices reflect ground delivery for generalized parcel shipping, which does not exceed "oversize" dimensions or weight policies of the United States Postal Service, UPS, or FedEx.
If your purchase exceeds maximum ground shipping criteria, our parts team will contact you to determine the best solution possible. If you know that the part you are purchasing exceeds ground shipping criteria, please feel free to contact our parts team for an affordable freight quote.
This policy directly reflects on, but is not limited to, engines and equipment parts for generators, buggies, mixers, screed, trowels, welders and other large, bulky, or otherwise shipments that require special handling.
Please note: DHS Equipment does not guarantee the shipping price calculated by the website. This price serves parcel delivery for packages that do not exceed dimensional or weight requirements for normal ground shipping.
PACKAGE DELIVERY | SHIPPED FROM DHS EQUIPMENT'S WAREHOUSE
In order to provide the most cost effective and efficient method of delivery, DHS Equipment utilizes the United States Postal Service (USPS) and FedEx for most shipments from our Miami-area, Florida warehouse.
If your shipping address cannot accept packages from the USPS (US Priority Mail), please enter an alternate address, such as a P.O. Box or other, into the Order Instructions/Comments box on the payment page.
Priority Mail via USPS takes approximately 2-3 business days for delivery. FedEx takes approximately 1-4 business days.
INTERNATIONAL SHIPPING | ALSO AK, HI, AND PUERTO RICO
DHS Equipment offers specialized shipping solutions to international customers, and those in Alaska, Hawaii, and Puerto Rico. We're very experienced in shipping internationally, as well as working with shipping agents. We also provide competitive shipping rates for Alaskan, Hawaiian, Canadian, and Australian customers.
Shipping rates generated by the website may not always be accurate due to part size, weight, and destination. In addition, there are specific Customs restrictions that may affect the eligibility of some international shipments, especially for packages that exceed a combined length and width of 97 inches (246cm) and 66 pounds.
Parts that are not stocked at the DHS Equipment warehouse will need to be ordered from the manufacturer and delivered to our Florida warehouse to be shipped internationally. The delivery of parts from the manufacturer to our warehouse will incur additional shipping costs and time.
Unfortunately, we cannot deliver oversized or overweight parts internationally. This includes items such as flat surface cleaners, engines, and similar.
ORDER PROCESSING | DELIVERY EXPECTATIONS
Most orders are processed the same day the order is placed, if before 12:00pm EST. Orders submitted after 12:00pm EST are processed the next day. Many orders are drop shipped from our network of warehouses throughout the country in order to offer our customers the most efficient method of delivery. In order to maintain competitive pricing, and to expedite orders, we rely on OEM manufacturers to ship from their warehouses throughout the US. We utilize those warehouses to drop ship for us, and in some cases, your order could be shipping from a warehouse closer to your home state.
Once your order has processed, you will receive an email with a tracking number.
Claims for missing parts or undelivered packages must be made within 7 business days of the date package is marked as delivered by carrier.
BACKORDERS | NON-STOCK ITEMS & SPECIAL ORDERS
In rare occurrences, some products may be backordered by the manufacturer. We try update our inventory as quickly as possible when an item is placed on backorder. If an item you purchased is on backorder, you will be notified immediately via email.
In addition, OEM parts are special order items from the manufacturer. Although we maintain a large inventory, it's very difficult to stock millions of parts. In this case, you will be notified that your order may require additional processing time. However, most OEM orders process as normal.