Terms & Conditions
Last updated: August 2026
These Terms govern purchases made from DHS Partners Inc., doing business as DHS Equipment ("DHS
Equipment," "we," "us"), through dhsequipment.com and stores.dhsequipmentparts.com. By placing an order,
you agree to these Terms and to our Shipping, Returns, Warranty, Pricing, and DHS Quality Parts Guarantee
policies, which are incorporated here by reference. Our Privacy Policy describes how we collect and handle your information.
Orders
Your order is an offer to purchase, accepted when we confirm it and begin processing. We may decline or
cancel any order, including for suspected fraud or pricing and description errors. You are responsible for confirming a part fits your equipment before ordering, as manufacturer diagrams can contain discrepancies. Call our parts team at 866-611-9369 to verify fitment before you buy.
Pricing and Payment
Prices are listed and charged in U.S. Dollars and may change without notice. Payment is collected in full at
checkout, which authorizes us to process your order, including placing the corresponding order with a manufacturer where applicable. We accept Visa, Mastercard, American Express, Discover, and the digital wallet
options shown at checkout. Card payments are handled by a PCI-compliant payment gateway; full card details
are not stored on our servers.
Manufacturers may change, supersede, or discontinue a part number at any time without notice. We work to
keep part numbers and pricing current, but these changes are outside our control. Applicable sales tax is collected in all states. Tax-exempt customers must register an account and submit a valid exemption certificate to [email protected]; exemptions cannot be applied to guest checkout orders, and tax refunds are not issued on guest orders. Approved business customers may apply for net terms through our partner, Resolve.
Shipping and Delivery
Orders placed before 12:00 PM EST are processed the same business day; orders placed after that time are
processed to be shipped the following business day. Shipments from our Pompano Beach warehouse typically
deliver in 1 to 4 business days via FedEx or 2 to 3 business days via USPS Priority Mail. We offer more than 500,000 parts, and not all are stocked in our Pompano Beach warehouse. Many OEM parts ship directly from the manufacturer and require additional processing time before shipment, which varies by brand. Orders containing items from multiple warehouses ship separately and may incur separate shipping charges. Current processing times, shipping rates, oversized and freight handling, and international options are detailed on our Shipping page. If your order is time-sensitive, contact us first to confirm availability and delivery timeline.
Backorders and special orders. Occasionally an item is backordered or must be special-ordered, and delivery
can take longer than the estimates above, in some cases several weeks. We will notify you by email as soon as we identify a delay and keep you updated. You may cancel any item that has not yet shipped for a full refund by calling 866-611-9369 or emailing [email protected].
Once a shipment leaves our warehouse or a manufacturer's facility, we are not responsible for carrier delivery
instructions. Undeliverable or missing packages must be reported to us within 2 business days of the carrier's
delivery confirmation.
Returns and Refunds
A Return Merchandise Authorization (RMA) is required for all returns. Parts must be returned within 30 days of
receipt, unused and in original packaging. Refunds are issued to the original payment method used at checkout. Some items are non-returnable and special-order parts may carry manufacturer restocking fees. Full terms, exclusions, exchanges, and core returns are on our Returns page.
Warranties and Liability
DHS Equipment guarantees our parts are free from defects in materials and workmanship under normal use for 30 days from the date of purchase, limited to replacement of the part or refund of the purchase price. This
warranty does not apply to parts we determine were misused or improperly installed, and is superseded where
a manufacturer warranty is in effect. Aftermarket parts are additionally covered by the DHS Quality Parts
Guarantee. Carburetors and core returns have specific terms; see our Warranty page. Except as stated in those policies, and to the fullest extent permitted by law, we disclaim implied warranties of merchantability and fitness for a particular purpose. Parts must be installed by qualified personnel per manufacturer specifications, and we are not liable for injuries, losses, or damages resulting from misuse, abuse, or incorrect application of our products. Our total liability for any order is limited to the amount paid for the product at issue, and we are not liable for indirect or consequential damages, including equipment downtime or labor costs.
Governing Law and Disputes
These Terms are governed by the laws of the State of Florida, and any dispute will be brought in the state or
federal courts of Broward County, Florida. Before filing a payment dispute or chargeback with your card issuer, please contact us at 866-611-9369 or [email protected]. Delivery delays, incorrect parts, and fitment questions are almost always resolved faster directly.
Changes
We may update these Terms; the version posted when you place an order governs that order.
Contact
DHS Equipment (DHS Partners Inc.)
4100 North Powerline Road, Suite G-3, Pompano Beach, FL 33073
866-611-9369 | [email protected]
Monday through Friday, 8:00 AM to 5:00 PM ET
