The Genie 38011GT is a genuine OEM Side Pad Shim designed for a wide range of Genie vertical mast lifts, scissor lifts, and push-around personnel lifts. As an OEM part, this shim is manufactured to the same dimensional standards as the original component it replaces, ensuring a correct fit without rework or adjustment. Compatible models include GS-3390, GS-4390, GS-5390, and GS-3384 scissor lifts, GR-8, GR-12, GR-15, and GR-20 Runabout lifts, QS-12R through QS-20W stock-pickers, AWP Super Series, IWP Super Series, CWP Super Series, and DPL-25S through DPL-35S personnel lifts. Cross-reference part number 38011GT against your machine's parts manual to confirm this is the correct item for your unit before ordering.
Key Features
- Genuine OEM Dimensional Accuracy — Manufactured to original Genie specifications, this shim delivers the exact thickness and material grade needed for proper side pad alignment and contact.
- Direct-Fit Replacement — Installs in place of the original shim with no trimming or modification, preserving the correct side pad position from the start.
- Broad Genie Compatibility — Fits GS scissor lifts, GR Runabout mast lifts, QS stock-pickers, AWP, IWP, CWP, and DPL push-around personnel lifts across multiple series.
- Maintains Proper Side Pad Clearance — A correctly sized shim keeps side pads seated and adjusted as designed; a worn or missing shim allows unwanted play that can accelerate pad and mast wear.
- Supports Structural Alignment — Proper shimming is essential to even load distribution across the mast assembly, helping the machine move and guide smoothly through its full range of travel.
A side pad shim is a precision spacer that sets the correct clearance and contact between the mast's side pads and the mast channel or guide rails. By controlling this gap, the shim ensures the mast sections slide smoothly and remain properly aligned during operation. When a shim wears down, becomes deformed, or goes missing, side pads can shift out of position, creating unwanted movement in the mast, uneven wear on guide surfaces, and a rougher or noisier travel cycle. Replacing a worn shim with the correct OEM part restores proper fit and helps protect surrounding mast components from accelerated wear.
Part Details
| Part Number | 38011GT |
|---|---|
| Brand | Genie |
| Part Type | Genuine OEM |
| Description | Side Pad Shim |
Compatibility & Fitment
| Name | Model |
|---|---|
| AWP Super Series | AWP Super Series |
| QS-12R | QS-12R |
| QS-15R | QS-15R |
| QS-20R | QS-20R |
| QS-12W | QS-12W |
| QS-15W | QS-15W |
| QS-20W | QS-20W |
| IWP Super Series | IWP Super Series |
| GR-12 | GR-12 |
| GR-15 | GR-15 |
| GR-20 | GR-20 |
| AWP Super | AWP Super |
| CWP Super Series | CWP Super Series |
| DPL-25S | DPL-25S |
| DPL-30S | DPL-30S |
| DPL-35S | DPL-35S |
| GR-8 | GR-8 |
| GS-3390 | GS-3390 |
| GS-4390 | GS-4390 |
| GS-5390 | GS-5390 |
| GS-3384 | GS-3384 |
Verify Before You Order
Fitment is machine-number and revision-specific; always confirm your model and serial number against the fitment list.
Why Buy From DHS Equipment
Every part is verified against the manufacturer's part number before it ships, so what you order is what arrives. We carry parts from leading OEM brands and our own DHS Quality Parts line of professional aftermarket components. Need help finding the right part? Our team is available to confirm compatibility whenever you need it. Orders are processed fast to keep your jobs on track. We don't just sell parts. We keep you jobsite ready.
Questions? Contact our team at [email protected] or 866-611-9369 — DHS Equipment is here to help you maintain peak performance.
